PRODUCTS
WHERE ARE YOUR PRODUCTS MADE?
100 SENSES body care products are proudly designed, manufactured and packaged in the USA. We're a born and bred American company based in beautiful Malibu, California. 😊 🇺🇸
WHAT SKIN TYPES ARE 100 SENSES PRODUCTS SUITABLE FOR?
Our products are appropriate for all skin types: They’re non-toxic, skin-safe, noncomedogenic and dermatologist-approved. They do not contain sulfates, parabens, phthalates, palm oil, gluten, artificial dyes or animal products.
DO YOU TEST ON ANIMALS?
Absolutely NOT! We're deeply passionate about the welfare of animals, and we wouldn't dream of doing that, or allowing any third-party testing under any circumstances.
HOW CAN I BUY YOUR PRODUCTS FOR EVENT OR CORPORATE GIFTING?
Our products are extremely popular for gift-giving and we regularly work with companies and individuals to fulfill orders of all sizes and budgets. Contact us at customercare@100senses.com and we'll be happy to help you with personalized messaging, delivery details and special event pricing for the perfect mix of items for your event.
CAN I SELL YOUR PRODUCTS ON MY SITE?
We do not sell our products on any third party sites at this time. Therefore, your purchase of 100 SENSES products is for personal use only and we reserve the right to limit orders of any item. By purchasing 100 SENSES products, you agree not to resell or distribute our products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for personal use only.
SHIPPING
WHERE DO YOU SHIP?
We ship within the United States (including Alaska, Hawaii and Puerto Rico) and to Canada, Australia, New Zealand and the United Arab Emirates. Our business hours are Monday through Friday, excluding weekends and holidays.
SHIPPING RATES WITHIN THE UNITED STATES:
FREE USPS Standard Shipping for all U.S. orders $50.00 and over *
USPS or UPS Ground Shipping Rate to your location for orders under $50 (calculated at checkout)
Expedited Shipping Options: USPS Priority Mail, UPS 3 Day Select, UPS 2nd Day Air, UPS Next Day Air, USPS Priority Express (calculated at checkout)
* We ship to P.O. Boxes through USPS only (Not UPS)
INTERNATIONAL SHIPPING RATES:
For orders to Canada, Australia, New Zealand and the United Arab Emirates, we ship DDP (Delivery Duties Paid) via DHL Express Air. The total price is inclusive of any duties and taxes. All international orders ship quickly and typically arrive within 2 to 5 business days.
Some of our shipments may require a signature to ensure safe and verified delivery. The shipping carrier may also require a signature at their discretion.
RETURNS & EXCHANGES
Your satisfaction is important to us! We hope that you love your purchase. However, if you need to return an item, we accept returns and exchanges within 30 days of the purchase date. If you would like to return or exchange your purchase, or if your order was damaged during shipping, please enter our Returns & Exchanges Portal HERE and fill out your request for Replacement, Exchange or Return to obtain a Return Authorization for the item(s) you wish to return. Returns and exchanges must be postmarked within 30 days of purchase.
All damaged or malfunctioning items must be verified with photos and/or video. Every order is checked for quality, packed with the utmost care and leaves our facility in perfect condition. Once your package is picked up at our facility in the shipping carrier's hands, it's entirely within their control (USPS, UPS or DHL). If your package is damaged on arrival: Please examine the box for tampering and contact us within 5 days of the carrier's delivery date. Send us photos of the product damage itself (i.e. broken bottle, crushed cap, etc.) and the shipping box damage if any for your USPS, UPS or DHL Damage Claim. If your product issue cannot be clearly identified by our verification team in photos, please submit a short video. For Returns, please note: All products for return must be returned to us with all accessories in their original packaging.
Can I return a liquid product if I have already opened it? As long as you have used less than 1/4 of the individual product, we will happily issue your refund after we verify your return.
After your submission is received in our portal, one of our team members will verify and respond to your request and provide our Return Authorization and instructions for your replacement, exchange, store credit or refund. Please Note: Returns are not accepted or refundable beyond 30 days from the Purchase Date.
When Returning Your Order: For identification purposes, please include a printed copy of your Return Authorization Email with your return, along with the product(s) with all accessories in the original packaging for exchange or return. Ship the product back to us with ample padding for safe transit within the specified approval window using a carrier of your choice. We recommend using an insured and traceable delivery method for your return. 100 SENSES is not responsible for any returns lost or damaged during transit.
Please address your Return package to:
100 SENSES
Attn: Returns
4607 Lakeview Canyon Rd #333
Westlake Village, CA 91361
Attn: Returns
4607 Lakeview Canyon Rd #333
Westlake Village, CA 91361
We're sorry; return shipping fees are not refundable. You will be responsible for paying for your own shipping costs when returning your item. Replacement or exchange requests will be processed within 3-4 business days of receipt of your return and will be shipped via standard ground service. Business days are Monday to Friday, excluding holidays. Once your return is received, inspected and approved, we'll send you an email confirming the processing of your exchange or replacement.
For Refunds: Once your return is received, we'll refund the original form of payment to the original purchaser for the approved amount of the purchase, minus shipping, within 5-7 business days of receiving, inspecting and approving your return. We cannot issue refunds unless the product(s) are returned and inspected. Returns that are received outside the return window in your Return Authorization are not eligible for refunds.
100 SENSES maintains the right to determine, in its sole and absolute discretion, whether you are entitled to a refund and, if so, the amount of the refund you are eligible to receive. Products listed as final sale are not refundable. 100 SENSES reserves the right, in its sole and absolute discretion, to refuse to provide a refund or accept your order for any reason – including, but not limited to, if we deem your order to be suspicious or fraudulent in any way.
For Gift Returns: If you were gifted something but it isn't what you had in mind, you can return your items for Store Credit within 30 Days of your delivery date. Contact Customer Care with the gifter's first and last name, email address, and the products for return or exchange (the gifter won’t be notified of any changes). Once we locate the original order, we'll assist you with your return for store credit.
If you have questions about returns or exchanges, please email us at customercare@100senses.com.
PAYMENT
PAYMENT OPTIONS
We accept Visa, MasterCard, American Express, Discover, PayPal, Amazon Pay and Apple Pay. We do not accept cash, personal checks, money orders or cash-on-delivery.
SALES TAX
Sales tax will be applied to orders if and when your state requires the collection of sales tax. In certain situations, your state and/or municipal government may require you to declare your purchase and directly pay appropriate sales tax amounts to them (100 SENSES will not be responsible for sales tax remittance in these situations).
PAYMENT AUTHORIZATION
For optimal security, when an order is submitted, an authorization request is sent to the issuing bank. The issuing bank then verifies billing information, the validity of the credit card, and the availability of funds. If the card information is valid and the funds are available, the bank puts an authorization hold on the funds. An authorization is only a hold on the funds for a possible future transfer of funds. When an order is placed, two transactions will post to your account: 1) An authorization hold which holds the funds for the pending charge, and 2) A charge for the order upon confirmation, which removes the funds from the account. If your payment method is rejected, the authorization hold will be removed from the account by the issuing bank. Please contact your issuing bank for inquiries related to the removal of authorization holds.
ORDERS
ORDER PROCESSING
We process orders quickly, typically within 1 to 2 business days, Monday through Friday, excluding holidays. Fulfillment times may vary during peak periods such as holiday seasons, product launches and special promotions due to the high volume of orders we receive. After your order is processed and packed, then one of our shipping carriers picks it up from our Fulfillment Center. Once your Order Confirmation email is received, it means your order is being processed and cannot be canceled. You’ll get a Shipping Notification email with a Tracking Number as soon as your package ships, as well as a Delivery Confirmation email when your package is delivered. If there's any problem with your order when you receive it, please email us within the first 5 days of your delivery date with your product issue and attach photos of your product issue, the Packing List inside your box, and the shipping carrier label for our scans.
INCORRECT ADDRESS
Please take care to include your complete and correct shipping address and correct email address. We generate our shipping labels and email notifications from the information the customer provides us, so if we receive an incorrect or incomplete address (wrong name, apt, suite, zip code, etc.) and your package is returned to us, you will be charged the shipping fee to have the package(s) re-shipped.
We are not responsible for any lost packages which are incorrectly addressed due to customer error. For customers who elect to cancel their orders, the order will be subject to a 15% re-stocking fee and the shipping costs cannot be refunded.
If you contact us after your order has been placed regarding an incorrect or incomplete shipping address, we will make every effort to correct your information prior to your package being shipped. However, once your package has been processed and shipped, we cannot make address corrections to your package. If your package is re-routed, returned or lost, all policies listed above apply.
We are not responsible for any lost packages which are incorrectly addressed due to customer error. For customers who elect to cancel their orders, the order will be subject to a 15% re-stocking fee and the shipping costs cannot be refunded.
If you contact us after your order has been placed regarding an incorrect or incomplete shipping address, we will make every effort to correct your information prior to your package being shipped. However, once your package has been processed and shipped, we cannot make address corrections to your package. If your package is re-routed, returned or lost, all policies listed above apply.
INCORRECTLY PLACED ORDERS
We are not responsible for any incorrect orders due to customer error. Order Confirmation emails are sent immediately when your order is placed, showing the product(s) you selected. If you find that your order was incorrectly placed (wrong fragrance, wrong item, wrong kit, etc.) and you contact us immediately, we will make every effort to cancel your order prior to your package being shipped. However, once your package has been processed and shipped, you will be responsible for returning your order and the shipping costs cannot be refunded.
ORDER ISSUES
Packing errors are extremely rare for our fulfillment team and digital protocols. If there are any issues with your order, please email us within 7 days of your USPS/UPS/DHL delivery date and please attach photos of the product issue, the Shipping Carrier Label and the White Packing List inside your box for our digital scans. For shipping damage claims, please photograph all sides of your shipping box for any transit damage.
LOST OR STOLEN PACKAGES
Once the package leaves our facility in the shipping carrier's hands, it's entirely within their control. After an order has been delivered and scanned by USPS, UPS or DHL at the correct shipping address, we cannot be held responsible for lost or stolen packages. If you feel as though your package has been lost or stolen, you must contact the shipping carrier with your tracking number and they will help you locate the missing package and verify the GPS delivery scan. To submit a Missing Package trace with USPS, click HERE. To submit a Missing Package trace with UPS, click HERE. If your package is determined by the shipping carrier to be lost, you'll need to file a claim with the carrier first, then contact us with your order number and carrier claim number. For Theft Claims: You must file a Police Report of your package theft with your local Police Department for proof that a package theft has occurred. Mail theft is a federal crime, so every theft incident must be noted with the shipping carrier and a Police Report Number before we can assist you with a Theft claim.
CAN I ADD A GIFT MESSAGE WITH MY ORDER?
Yes! Add the gift item to your shopping cart, click "Add A Gift Note" and type your message into the gift message box. The packing slip will show your gift message and who it's from, and the price(s) will be hidden. Complimentary tissue wrap is included.
SUBSCRIBE & SAVE OPTION
Save 10% when you subscribe to any product, plus receive Free Shipping. Set your own delivery schedule: Easily adjust, pause or cancel anytime. There's no obligation for subscriptions and we're always here to assist you. Your convenience is our top priority.
ORDER CANCELLATION
We are unable to cancel or modify an order after it's been processed since our orders begin processing as soon as we receive them. If you have any questions about your order, please email customercare@100senses.com.
For security purposes, we are unable to re-direct a shipped package to a secondary shipping address. If the shipping carrier is unable to complete delivery to the original shipping address provided, the package will be returned to our fulfillment center and processed as a return.
MAXIMUM PURCHASE POLICY
In an effort to be fair to all customers, we reserve the right to limit orders and quantities of any item, or to reject, correct or cancel orders, and to review accounts at our discretion including, without limitation, if we believe that your conduct violates applicable laws or is harmful to the interests of our company policy. For special events, group buying or corporate purchasing, or if you have any questions regarding order quantity, please email us at customercare@100senses.com.
HIGH QUANTITY ORDERS
To prevent credit card fraud and delivery issues, all high-quantity orders shipped to a single address will be subject to additional verification by a team member and shipped via USPS or UPS with Delivery Signature Required. Due to our limited inventory, special handling and packing, and additional shipping requirements for safe delivery, all high-quantity orders are final and non-refundable.
DISCOUNT CODES / REWARD CODES / PROMOTIONS
Only one discount code can be used per order, and in some cases codes can only be redeemed once per person. Discount codes cannot be applied to gift cards, sale items, seasonal promotions or subscriptions, which are already discounted. Please check your items and your discount code to make sure they are compatible. To receive the discount, the code must be entered under your order summary in the discount code box at checkout before finalizing your order. All promo codes are available for a limited time, while supplies last, cannot be used once expired, have no cash value, and cannot be applied to previous purchases. Promo codes cannot be added to an order after it has been placed.
DISCLAIMER
100 SENSES is not familiar with the buyer's health status, skin type, skin condition, skin history or sensitivity and, as such, does not make personal recommendations of any kind to any buyer. The company is not liable for any adverse reactions, results or injury that may occur from proper or improper use of our products on any person. Using any of our products without proper medical consultation constitutes using them at your own risk.
GIFT CARDS
HOW CAN I PURCHASE A GIFT CARD?
Our E-Gift Cards are thoughtful, delightful and a breeze to send. Click HERE to send your Gift Card.
E-Gift Cards are sent to the Purchaser's email address immediately following your purchase and are instantly redeemable at 100senses.com. To send this Gift Card to a Recipient, you can print out the email or forward it to the Recipient's email address.
Gift Card emails contain a special code that can be applied by the Recipient at the end of the checkout process.
HOW CAN I REDEEM A GIFT CARD?
Just click the View Your Gift Card button in your Gift Card confirmation email. Copy the Gift Card code and apply the code at checkout. Create an Account to keep track of your Gift Card balance. To use your Gift Card balance across multiple purchases, apply the same Gift Card code at checkout until you use the entire balance. If you do not have enough Gift Card credit in your account to complete a purchase, you can pay the remaining balance with your credit card.
CONTACT US
WE'RE HAPPY TO HELP!
For general inquiries:
customercare@100senses.com
customercare@100senses.com
For press inquiries:
press@100senses.com
press@100senses.com
For general partnerships:
partners@100senses.com
partners@100senses.com
To join our team of Ambassadors, apply here:
Join Our Tribe
Join Our Tribe
To explore a retail partnership, start here:
For Retail Partners
For Retail Partners
Thoughtful body care for modern wellness.
100 SENSES
#elevatedbathing #deephydration
