FAQs

100 SENSES body care products are proudly designed, manufactured and packaged in the USA. We're a born and bred American company based in beautiful Malibu, California. 😊 🇺🇸

Our products are appropriate for all skin types: They’re non-toxic, skin-safe, noncomedogenic and dermatologist-approved. They do not contain sulfates, parabens, phthalates, palm oil, gluten, artificial dyes or animal products.

Absolutely NOT! We're deeply passionate about the welfare of animals, and we wouldn't dream of doing that, or allowing any third-party testing under any circumstances.

Our products are extremely popular for gift-giving and we regularly work with companies and individuals to fulfill orders of all sizes and budgets. Contact us at customercare@100senses.com and we'll be happy to help you with personalized messaging, delivery details and special event pricing for the perfect mix of items for your event.

We do not sell our products on any third party sites at this time. Therefore, your purchase of 100 SENSES products is for personal use only and we reserve the right to limit orders of any item. By purchasing 100 SENSES products, you agree not to resell or distribute our products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for personal use only. 

We ship within the United States (including Alaska, Hawaii and Puerto Rico) and to Canada, Australia, New Zealand and the United Arab Emirates. Our business hours are Monday through Friday, excluding weekends and holidays.

FREE USPS Standard Shipping for all U.S. orders $65.00 and over *

$8.00 Standard Shipping Rate to your location for orders under $65

$25.00 Expedited Shipping: USPS Priority Mail, UPS 3 Day Select,

UPS Next Day or 2nd Day Air - calculated at checkout

* We ship to P.O. Boxes through USPS only (Not UPS)
* All APO/FPO addresses are considered US addresses and are shipped with USPS
* Wholesale and Event orders do not qualify for free shipping

Some of our shipments may require a signature to ensure safe and verified delivery. The shipping carrier may also require a signature at their discretion.

We process orders quickly, typically within 1 to 2 business days, Monday through Friday, excluding holidays. Fulfillment times may vary during peak periods such as holiday seasons, product launches and special promotions due to the high volume of orders we receive.

• Standard Ground shipping takes between 3-7 business days for transit
• Expedited shipping takes between 2-3 business days for transit
• Next Day Air shipping takes 1 business day (not including processing time)

For same day processing, orders must be received before 12 noon PST. Next Day Air has priority processing, but processing time is subject to order volume.

For orders to Canada, Australia, New Zealand and the United Arab Emirates, we ship DDP (Delivery Duties Paid) via DHL Express Air. The total price is inclusive of any duties and taxes. All international orders ship quickly and typically arrive within 2 to 5 business days.

Some of our shipments may require a signature to ensure safe and verified delivery. The shipping carrier may also require a signature at their discretion.

Your satisfaction is important to us! We hope that you love your purchase. However, if you need to return an item, we accept returns and exchanges within 30 days of the purchase date. If you would like to return or exchange your purchase, or if your order was damaged during shipping, please enter our Returns & Exchanges Portal HERE and fill out your request for Replacement, Exchange or Return to obtain a Return Authorization for the item(s) you wish to return or exchange. Any promotional gifts received with your purchase must also be returned. Returns and exchanges must be requested, approved with an RA and postmarked within 30 days of purchase.

All damaged or malfunctioning items must be verified with photos and/or video. Every order is checked for quality, packed with the utmost care and leaves our facility in perfect condition. Once your package is picked up at our facility in the shipping carrier's hands, it's entirely within their control (USPS, UPS or DHL). If your package is damaged on arrival: Please examine the box for tampering and contact us within 7 days of the carrier's delivery date. Send us photos of the product damage itself (i.e. broken bottle, crushed cap, etc.), the packing slip and the shipping box label and damage for your USPS, UPS or DHL Damage Claim. Damage claims will be rejected without these photos. If your product issue cannot be clearly identified by our verification team in photos, please submit a short video. For Returns, please note: All products for refunds must be returned to us with all accessories in their original packaging, including any promotional items that were qualified by your purchase.

As long as you have used less than 1/4 of the individual product, we will happily issue your refund after we verify your return. Kindly note: Return shipping is not included.

After your submission is received in our portal, one of our team members will verify and respond to your request and provide our Return Authorization and shipping instructions for your return, replacement, exchange or store credit. Please Note: Returns are not accepted or refundable beyond 30 days from the Purchase Date.

When Returning Your Order: For identification purposes, please include a printed copy of your Return Authorization email with your return, along with the product(s) with all accessories in the original packaging for exchange or return. Ship the product back to us with ample padding for safe transit within the specified approval window using a carrier of your choice. We recommend using an insured and traceable delivery method for your return. 100 SENSES is not responsible for any returns lost or damaged during transit.

Please address your Return package to:

100 SENSES
Attn: Returns
4607 Lakeview Canyon Rd #333
Westlake Village, CA 91361

We're sorry; return shipping fees are not refundable. You will be responsible for paying for your own shipping costs when returning your item. Replacement or exchange requests will be processed within 3-4 business days of receipt of your return and will be shipped via standard ground service.  Business days are Monday to Friday, excluding holidays. Once your return is received, inspected and approved, we'll send you an email confirming the processing of your exchange or replacement.

For Refunds:  Once your return is received, we'll refund the original form of payment to the original purchaser for the approved amount of the purchase, minus shipping, within 5-7 business days of receiving, inspecting and approving your return. We cannot issue refunds unless the product(s) are returned and inspected. Returns that are received outside the return window in your Return Authorization are not eligible for refunds. 100 SENSES maintains the right to determine, in its sole and absolute discretion, whether you are entitled to a refund and, if so, the amount of the refund you are eligible to receive. Products listed as final sale are not refundable. 100 SENSES reserves the right, in its sole and absolute discretion, to refuse to provide a refund or accept your order for any reason – including, but not limited to, if we deem your order to be suspicious or fraudulent in any way.

For Gift Returns: If you were gifted something but it isn't what you had in mind, you can return the qualifying item(s) for Store Credit within 30 Days of your delivery date. Contact Customer Care with the gifter's first and last name, email address, and the products for exchange (the gift giver won’t be notified of any changes). Once we locate the original order, we'll assist you with your return for store credit.

We accept Visa, MasterCard, American Express, Discover, PayPal, Amazon Pay and Apple Pay.  We do not accept cash, personal checks, money orders or cash-on-delivery.

Sales tax will be applied to orders if and when your state requires the collection of sales tax. In certain situations, your state and/or municipal government may require you to declare your purchase and directly pay appropriate sales tax amounts to them (100 SENSES will not be responsible for sales tax remittance in these situations).

For optimal security, when an order is submitted, an authorization request is sent to the issuing bank. The issuing bank then verifies billing information, the validity of the credit card, and the availability of funds. If the card information is valid and the funds are available, the bank puts an authorization hold on the funds.  An authorization is only a hold on the funds for a possible future transfer of funds.  When an order is placed, two transactions will post to your account:  1) An authorization hold which holds the funds for the pending charge, and 2) A charge for the order upon confirmation, which removes the funds from the account.  If your payment method is rejected, the authorization hold will be removed from the account by the issuing bank.  Please contact your issuing bank for inquiries related to the removal of authorization holds.

We process orders quickly, typically within 1 to 2 business days, Monday through Friday, excluding holidays. Fulfillment times may vary during peak periods such as holiday seasons, product launches and special promotions due to the high volume of orders we receive. After your order is processed and packed, then one of our shipping carriers picks it up from our Fulfillment Center. Once your Order Confirmation email is received, it means your order is being processed and cannot be canceled. You’ll get a Shipping Notification email with a Tracking Number when your package ships, as well as a Delivery Confirmation email when your package is scanned by the carrier as delivered. If there's any problem with your order when you receive it, please email us within 7 days of your delivery date with your product issue and attach photos of your product issue, the Packing List inside your box, and the shipping carrier label for our scans.

Please take care to include your complete and correct shipping address and correct email address. We generate our shipping labels and email notifications from the information the customer provides us, so if we receive an incorrect or incomplete address (wrong name, unit number, city, zip code, etc.) and your package is returned to us, you will be charged the shipping fee to have the package(s) re-shipped.

We are not responsible for any lost packages which are incorrectly addressed due to customer error. For customers who elect to cancel their orders for undeliverable packages, the order will be subject to a 15% re-stocking fee and the original shipping cost cannot be refunded.

If you contact us after your order has been placed regarding an incorrect or incomplete shipping address, we will make every effort to correct your information prior to your package being shipped. However, once your package has been processed and shipped, we cannot make address corrections to your package. If your package is re-routed, returned to sender or lost during transit, all policies listed above apply. 

We are not responsible for any incorrectly placed orders due to customer error. Order Confirmation emails are sent immediately when your order is placed, showing the product(s) you selected. If you find that your order was incorrectly placed (incorrect fragrance, kit, number of items, etc.) and you contact us immediately, we will make every effort to cancel your order prior to your package being shipped. However, once your package has been processed and shipped, you will be responsible for returning and exchanging your order with the associated shipping costs.

Once the package leaves our facility in the shipping carrier's hands, it's entirely within their control. After an order has been delivered and scanned by USPS, UPS or DHL at the correct shipping address, we cannot be held responsible for lost or stolen packages. If you feel as though your package has been lost or stolen, you must contact the shipping carrier with your tracking number and they will help you locate the missing package and verify the GPS delivery scan. To submit a Missing Package trace with USPS, click HERE. To submit a Missing Package trace with UPS, click HERE. If your package is determined by the shipping carrier to be lost, you'll need to file a claim with the carrier first, then contact us with your order number and carrier claim number. For Theft Claims: You must file a Police Report of your package theft with your local Police Department for proof that a package theft has occurred. Mail theft is a federal crime, so every theft incidentmust be noted with the shipping carrier and a Police Report Number before we can assist you with a Theft claim.

Yes! Add the gift item to your shopping cart, click "Add A Gift Note" and type your message into the gift note box. The packing slip will show your gift message and who it's from, and the price(s) will be hidden. Complimentary tissue wrap is included.

Save 10% when you subscribe to any product, earn Rewards Points on every dollar spent with a Rewards account, and enjoy inventory priority during periods of limited availability. Choose the delivery schedule that works best for you, and update, pause or cancel your subscription anytime.

In an effort to be fair to all customers, we reserve the right to limit orders and quantities of any item, or to reject, correct or cancel orders, and to review accounts at our discretion including, without limitation, if we believe that your conduct violates applicable laws or is harmful to the interests of our company policy. For special events, group buying or corporate purchasing, or if you have any questions regarding order quantity, please email us at customercare@100senses.com.

To prevent credit card fraud, unauthorized purchasing and delivery issues, all high-quantity orders purchased and shipped to a single address may be subject to additional verification by a team member and/or shipped via USPS or UPS with Delivery Signature Required. Due to high quantity orders removing our limited inventory and requiring special handling and packing, additional shipping requirements for safe delivery, and third-party reprocessing fees, all high-quantity orders are final and non-refundable.

Only one discount code can be used per order, and in some cases codes can only be redeemed once per person. Discount codes cannot be applied to gift cards, sale items, seasonal promotions or subscriptions, which are already discounted. Please check your items and your discount code to make sure they are compatible. To receive the discount, the code must be entered under your Order Summary in the discount code box at checkout before finalizing your order.  All promo codes are available for a limited time, while supplies last, cannot be used once expired, have no cash value, and cannot be applied to previous purchases. Promo codes cannot be added to an order after it has been placed.

100 SENSES is not familiar with the buyer's health status, skin type, skin condition, skin history or sensitivity and, as such, does not make personal recommendations of any kind to any buyer. The company is not liable for any adverse reactions, results or injury that may occur from proper or improper use of our products on any person. Using any of our products without proper medical consultation constitutes using them at your own risk.

Our E-Gift Cards are thoughtful, delightful and a breeze to send. Click HERE to send your Gift Card.

E-Gift Cards are sent to the Purchaser's email address immediately following your purchase and are instantly redeemable at 100senses.com. To send this Gift Card to a Recipient, you can print out the email or forward it to the Recipient's email address.

Gift Card emails contain a special code that can be applied by the Recipient at the end of the checkout process.

Just click the View Your Gift Card button in your Gift Card confirmation email. Copy the Gift Card code and apply the code at checkout. Create an Account to keep track of your Gift Card balance. To use your Gift Card balance across multiple purchases, apply the same Gift Card code at checkout until you use the entire balance. If you do not have enough Gift Card credit in your account to complete a purchase, you can pay the remaining balance with your credit card.

For general inquiries:

customercare@100senses.com

For press inquiries:

press@100senses.com

For general partnerships:

partners@100senses.com

To explore a retail partnership, start here:

For Retail Partners