PRODUCTS

WHERE ARE 100 SENSES PRODUCTS MADE?
100 SENSES body care products are designed, developed and manufactured in the United States.

WHAT SKIN TYPES ARE 100 SENSES PRODUCTS SUITABLE FOR?
Our products are appropriate for all skin types:  They’re non-toxic, skin-safe and dermatologist-approved.  They do not contain sulfates, parabens, phthalates, artificial dyes or animal products.

DO YOU TEST ON ANIMALS?
Absolutely not!  We're deeply passionate about the welfare of animals, and we wouldn't dream of doing that, or allowing any third-party testing under any circumstances.

HOW CAN I BUY YOUR PRODUCTS FOR EVENT OR CORPORATE GIFTING?
Great idea!  Our products are ideal for gift-giving and we regularly work with companies and individuals to fulfill orders of all sizes and budgets. Contact us at customercare@100senses.com and we'll be happy to help you with personalized messaging, delivery details and special event pricing for the perfect mix of items for your occasion.

SHIPPING

WHERE DO YOU SHIP?

We ship within the United States, including Hawaii and Alaska.

SHIPPING RATES IN THE UNITED STATES:

FREE Ground Shipping for orders $50 and over *

USPS or UPS Ground Shipping Rate to your location for orders under $50 (calculated at checkout)

* We are unable to ship to P.O. Boxes. 
Orders to Hawaii and Alaska:  Please allow 2-4 days beyond the average ground shipping time from California

RETURNS & EXCHANGES

Your satisfaction is important to us!  We have a 14-day return policy.  If you are not totally satisfied, please email us at customercare@100senses.com within 14 days of your purchase with the details of your order, a description of any issues, and the reason for your exchange or return.  We will gladly provide our Authorization Instructions for your exchange or refund.  Be sure to include a printed copy of your original invoice with your return shipment, and we will be happy to issue an exchange or refund to the original purchaser and original form of payment for the full amount of your purchase, minus shipping.  If the product is unopened, we will happily exchange it for another 100 SENSES product, refunding or charging the difference.
 
1.  To obtain our Authorization Instructions for initiating your replacement, exchange, store credit or return, please email customercare@100senses.com with your inquiry.  Please include your Order Number and your Reason for exchange, store credit or return.
 
2.  Our team will respond with our Authorization Instructions.  Please complete the Instructions thoroughly to receive our authorization.  For exchanges or returns, include a printed copy of your invoice along with the product for exchange or return.  Ship back to us within 3 days of our approval with protective packing to prevent damage in transit using a carrier of your choice.  Be sure to include your order number, name, email address and phone number in case we need to contact you.  We recommend using an insured and traceable delivery method for your return.  100 SENSES is not responsible for any returns lost in transit.

3.  For returns, please address your package to:

100 SENSES
Attn: Returns
8306 Wilshire Blvd. #7048
Los Angeles, CA  90211

We're sorry; return shipping fees are not refundable.  You will be responsible for paying for your own shipping costs when returning your item.
 
4.  Your return or exchange request will be processed within 3-4 business days of receipt.  Most exchanges will be processed within 3-4 business days of receipt and are shipped via standard ground service. Transit time for exchange packages is usually 5-7 business days from the time the exchange is shipped. Business days are Monday to Friday, excluding holidays.  Once received, we will send an email confirming the receipt and processing of your exchange or return request.

5.  Once your return is received, inspected and approved, we will refund the original form of payment to the original purchaser within 3-4 days of receiving your return.  We regret that we are unable to refund the original shipping charges.

If you have questions about returns or exchanges, please contact us via email at customercare@100senses.com.

PAYMENT

PAYMENT OPTIONS

We accept Visa, MasterCard, American Express, Discover, PayPal, Amazon Pay and Apple Pay. We do not accept cash, personal checks, money orders or cash-on-delivery.

SALES TAX
Sales tax will be applied to orders if and when your state requires the collection of sales tax. In certain situations, your state and/or municipal government may require you to declare your purchase and directly pay appropriate sales tax amounts to them (100 SENSES will not be responsible for sales tax remittance in these situations).
 
PAYMENT AUTHORIZATION
For optimal security, when an order is submitted, an authorization request is sent to the issuing bank. The issuing bank then verifies billing information, the validity of the credit card, and the availability of funds. If the card information is valid and the funds are available, the bank puts an authorization hold on the funds.  An authorization is only a hold on the funds for a possible future transfer of funds.  When an order is placed, two transactions will post to your account:  1) an authorization hold which holds the funds for the pending charge, and 2) a charge for the order upon shipment, which removes the funds from the account.  If an order is canceled, the authorization hold will be removed from the account by the issuing bank.  Please contact the issuing bank for inquiries related to the removal of authorization holds.

ORDERS

ORDER PROCESSING
Orders are typically processed within 1 to 2 business days, Monday through Friday, excluding holidays. Orders placed after 1pm ET are processed the next business day. Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships.  

CAN I ADD A GIFT MESSAGE WITH MY ORDER?
Yes!  After placing your order, please email customercare@100senses.com with your Order Number and the gift message for your recipient.

ORDER CONFIRMATION
After an order is placed, an order confirmation email is sent to the email address provided during order placement. The order confirmation email includes the order number and all of the order details. Once an order confirmation is received, it means your order is being processed and cannot be canceled. A shipment confirmation email is sent once the order ships from the fulfillment center. The shipment confirmation email includes the shipping tracking number and all of the order details.  
 
ORDER TRACKING
When your order ships from our fulfillment center, you will receive a shipment confirmation email that includes a tracking number from a major US carrier.
 
ORDER CANCELLATION
We are unable to cancel or modify an order after it's been submitted since we aim to process all orders as soon as possible.  If you have any questions about your order, please email customercare@100senses.com.
 
For security purposes, we are unable to re-direct a shipped parcel to a secondary shipping address. If a shipper is unable to complete delivery to the original shipping address provided, the parcel will be returned to the fulfillment center and processed as a return. 

MAXIMUM PURCHASE POLICY
We limit orders to no more than seven units of any item.  For special events, group buying or corporate purchasing, or if you have any questions regarding this policy, please email us at customercare@100senses.com.

PROMOTION CODES / DISCOUNTS
The promo or discount code must be entered in the discount box at checkout to receive the current promotion or discount before placing the order.  Only one promo code per order and in some cases promo codes can only be redeemed once per person.  Promo codes and discounts cannot be added to an order after it has been placed.  All promo codes are available for a limited time, while supplies last, cannot be used once expired, have no cash value and cannot be applied to previous purchases.  Promo codes cannot be applied to Gift Cards, limited-time sales and special promotions.

When checking out on a mobile device, the promo or discount code must be entered at checkout under Order Summary.  Promo codes cannot be added to an order after it has been placed.

GIFT CARDS

HOW CAN I PURCHASE A GIFT CARD?

Our E-Gift Cards are thoughtful, useful, invigorating and a breeze to send.  Click here!  https://100senses.com/collections/all#giftForm

E-Gift Cards are sent to the Purchaser's email address immediately following your purchase and are instantly redeemable at 100senses.com.  To send this Gift Card to a Recipient, you can print out the email or forward it to the Recipient's email address.

Gift Card emails contain a special code that can be applied by the Recipient at the end of the checkout process.

HOW CAN I REDEEM A GIFT CARD?
Just click the View Your Gift Card button in your Gift Card confirmation email.  Copy the Gift Card code and apply the code at checkout.  Create an Account to keep track of your Gift Card balance.  To use your Gift Card balance across multiple purchases, apply the same Gift Card code at checkout until you use the entire balance.   If you do not have enough Gift Card credit in your account to complete a purchase, you can pay the remaining balance with your credit card.

CONTACT US

WE'RE HAPPY TO HELP! 

For general inquiries:
     customercare@100senses.com 
For press inquiries:
     press@100senses.com
For general partnerships:
     partners@100senses.com
To join our team of Ambassadors, apply here:
     Join Our Tribe
To explore a retail partnership, start here:
     For Retail Partners

Thoughtful body care for modern wellness.

100 SENSES

#elevatedbathing  #deephydration